POSITION SUMMARY :
Primary Function of this role is to provide superior customer service when interacting with the customers of the Bank while processing customer transactions, which include but not limited to processing of deposits and withdrawals, check cashing, mail/phone transactions, fund transfers and wires, and cashier’s check selling; verify appropriateness of customers’ documents, and support file maintenance. In addition to facilitate with account opening/maintenance/renewal/closing process as a backup for account service function.
ESSENTIAL FUNCTIONS :
Customer Service (50%)
Operations (30%)
· Perform daily branch cash recap, vault register, daily operational working supply verification, check registration log and verification of large incoming clearing items. Backup and process the dual custody of ATM balancing, night deposit, Bank by mail, carrier process, and other assigned process.
Account Maintenance (20%)
OTHER RESPONSIBILITIES :
EDUCATION, EXPERIENCE AND SKILLS REQUIRED :
· 1+ year of customer services experience in the branch banking industry or related environment.
· Knowledge of banking products and procedures including teller procedures and policies, audit procedures, and Bank’s laws and regulations
· Detail oriented and previous cash handling is preferred.
· Basic PC skills and be familiar with e-Commerce, e-Banking, and Branch Banking-related information technology
· High School diploma or equivalent with anticipation of continuing education towards degree
PHYSICAL DEMANDS:
COMMUNICATION DEMANDS :
WORK ENVIRONMENT :
· Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits.
Compensation
The base pay range for this position is USD $16.50/Hour - USD $19/Hour. Exact offer will be determined based on job-related knowledge, skills, experience, and location.
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