Job Description

*** Looking for a role where you can solve problems, support customers, and flex both your product knowledge and people skills. ***

The Short Scoop: This hybrid customer service and product coordinator role blends traditional order processing with hands-on support, giving you a seat at the table where customer experience and product expertise meet.

Location: Mt. Prospect, IL area

Status: On-site 100% (Once training is complete, Hybrid option: 3 days in office, 2 days’ work from home).

Why You Should Apply

• Be the go-to expert for customers and superior product service support
• Join a collaborative, fast-paced team with a strong manufacturing legacy
• Exposure to user support/diagnostics.
• Opportunity to grow within a stable and respected organization
• Thrive within a customer service role in a high-volume environment
• Support valued customers from multiple resources primarily phone calls and email.

Excellent Benefits - Wide range of health and wellness options.

• Preventative exams coverage.
• Prescription Drug options.
• Imaging, Scans, Test and X-Rays
• ER, Urgent Care, and Doctor visits.
• PPO, In-Network, and Out-Of-Network.
• Dental Insurance.
• Vision Insurance.
• Basic Life and AD&D
• Voluntary Term Life Insurance
• Short-Term Disability and Long-Term Disability.
• Employee Assistance Programs.
• Flexible Spending Accounts.
• Travel Accident Insurance.
• Pet Insurance.
• 401K Plan - with a 6% match, and highly praised investment options, highlighting our investment in your future.
• Vacation and PTO

Compensation range : $62,000 - $67,000 yearly + Bonus

What You’ll Be Doing

• Respond to customer inquiries (80-100 calls per day) about accounts, products, services, and order status.
• Process orders, returns, credits, pricing adjustments, and shipping updates
• Forward product/service complaints to internal teams for investigation
• Provide basic product support and assist with diagnosing product issues
• May suggest additional products/services to customers as appropriate

About You

• Be able to do the job as described.
• Previous experience working within a manufacturing customer support role preferred
• Plumbing product knowledge is a plus
• Confident working with both standard order workflows
• Naturally curious, organized, and customer-first in your approach

How To Apply: We’d love to see your resume, but we don’t need it to have a conversation. It is as easy as one, two, three! Send an email directly to me, teambradley123 (at) gmail (dot) com and tell me why you’re interested. Message me here on LinkedIn. If you do have your resume ready to go, apply now on this site.

Setting Expectations

We’d love to help every single person who is interested and applies to this role. Unfortunately, too many people apply who don’t appear capable of doing the job. We apologize in advance, but we will not be able to respond directly to all submissions.

Sponsorship is not an option for this role.

This client is an Equal Opportunity Employer

This is NOT A REMOTE ROLE!

TBI Id No: 25-14021, Customer Service Solution Specialist / Client Support Specialist

#IND1

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