Job Description

Need W2 only

Title: IT Support Analyst

Duration: 6 Months +

Location: Enon , OH

Job Description:

This is an open position for an IT Support Analyst on the Optic, Payments/Credit, and DEX technology teams. Responsible for all aspects of supporting the setup, installation, support and monitoring of Payment Terminals and related hardware, software, and databases; conducts monitoring and reviews; prepares documentation and specifications for installations; performs testing related to troubleshooting issues.

• Core Job Responsibilities: Directs field personnel in installing new payment terminal equipment and related hardware and software
• Provides accurate verbal instruction for diagnostics or installation as needed
• Configures and upgrades software on newly installed devices
• Identifies and corrects issues before a location is aware of a problem
• Manages multiple tickets and working them in order of priority
• Completes other duties, including special projects, as assigned by Management

Job Requirements:

• Eligibility Requirements: Experience working in a support or IT environment supporting a POS system, to include Site Server, Credit Server or other relevant systems. Experience working with Fuel Controller, Pumps, and CRINDs. Ability to troubleshoot and fix complex issues relating to the entire Business Unit.
• Education Level: Bachelor’s Degree or Equivalent Work Experience
• If Degreed, preferred Major: MIS or Computer Science
• Work Experience Desired: Minimum of 3 years working with POS systems.
• Ability to work in a fast-paced environment.
• Attention to detail with emphasis on accuracy and quality.
• Ability to prioritize work to balance multiple projects and deadlines.
• High level of organization
• Other Skills: Experience maintaining and enhancing a Point of Sale system.
• Familiarity with POS data and functions; items, barcode, sales, voids, promotions, specials, discounts, methods of payment, electronic journaling, taxes, etc.
• Test new hardware and software and recommend changes as needed.
• Responsible for providing advanced support on escalated calls from Store Support relating to hardware and/or software issues.
• Must be extremely organized and motivated.
• Must work with a sense of urgency.
• Work extremely effectively in a team environment.
• Strong verbal communication skills.
• Strong written communication skills.
• Must have a passion for quality control.
• Technical Knowledge Required: Experience with POS systems.
• Experience with Gilbarco/Wayne Pumps and CRINDs.
• Comments for Suppliers: Support Analyst supporting field technicians during dispenser replacement projects

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