Title: Sales Order Processing Specialist
Department: Operations Team (PD Solution Business Unit)
Reports To: Operations Manager
Location: Lincolnshire, IL Office
Job Summary:
The Sales Order Processing Specialist plays a pivotal role in ensuring the seamless flow of our sales operations and customer satisfaction. This position is responsible for the accurate and efficient processing of all incoming sales orders, from initial entry to final invoice. A key component of this role involves managing the Return Merchandise Authorization (RMA) process, ensuring timely and correct handling of product returns and exchanges. The ideal candidate will possess exceptional attention to detail, strong organizational skills, and a commitment to delivering outstanding customer service while maintaining data integrity across all order-to-cash activities.
Key Responsibilities
Sales Order Processing Specialist is responsible for and not limited to the following:
Order Entry & Verification:
Order Management & Tracking:
Return Merchandize Authorization (RMA):
Customer Communication & Support:
Data Integrity & Reporting:
Documentation & Compliance:
Collaboration
Qualifications:
Experience:
Technical Skills:
Soft Skills:
Physical Requirements:
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