Technical Support Specialist Job at Vecna Technologies Inc, Burlington, MA

NjRCNWl2VjNFUW9uN1lwZWtYVFdNQTM0YXc9PQ==
  • Vecna Technologies Inc
  • Burlington, MA

Job Description

Vecna seeks passionate, service and solution-oriented people to help build out our technical support team. You will work with technology and products that help leading hospitals deploy, configure, and use products that help improve patient interactions and improve staff effectiveness and efficiency.

We are looking for team-oriented individuals who love troubleshooting, root cause analysis, and helping others. This is a full-time, salaried position.

Responsibilities:

  • Install and maintain kiosks and applications.
  • Prepare and Lead customer support calls.
  • Monitor application and server-side performance metrics.
  • Write customer-facing documentation for all systems.
  • Communicate with the team and escalate issues as needed.

Requirements:

Bachelor's Degree or equivalent experience. Prior experience in a customer service and 1+ years of technical support in a software related field. Curiosity and a desire to learn several of the following skills: Linux, Tomcat, PostgreSQL, Java, networking, and/or scripting; experience a plus. Strong passion for root cause analysis to improve team efficiency. Demonstrated ability to work independently within an interrupt-oriented environment. Positive attitude about solving problems and using resources at hand. Excellent written and oral communication skills. Some weekend and after-hours work may be required.

Position Location Burlington MA / Remote

Job Tags

Full time, Remote work,

Similar Jobs

St. Anthony Foundation

Licensed Clinical Social Worker-AOD/SUD Clinical Supervisor Job at St. Anthony Foundation

 ...technology, job training, and other critical resources to the community. Every day we support and are supported by thousands of San Franciscans...  ...-disciplinary, culturally diverse teams Ability to assess, advocate for and provide interventions and treatment to clients in a... 

Advastar, Inc. | Recruiting & Staffing

Electrical Technician Job at Advastar, Inc. | Recruiting & Staffing

A growing industrial equipment manufacturer seeks a skilled Panel Builder to design and assemble electrical control panels for specialized systems. Work onsite in a clean, modern facility in Lenexa, KS, with a small, collaborative team, supporting innovative projects across...

VitalCore Health Strategies

CNA Job at VitalCore Health Strategies

 ...Strategies (VCHS), an industry leader in Correctional Health Care has openings for Part-Time & Full-Time for Days & Nights Certified Nursing Assistants at Souza Baranowski Correctional Center! Looking for a rewarding career in the field of healthcare with competitive... 

Making A Difference Foundation

HR Consultant Part Time Job at Making A Difference Foundation

 ...Making A Difference Foundation (MADF) is seeking a dedicated and experienced HR Consultant to join our team on a part-time basis. The HR Consultant will play a pivotal role in enhancing our Human Resources functions, supporting our mission to provide essential resources... 

Linxus Group Inc.

Diesel Mechanic Job at Linxus Group Inc.

 ...organized, and safe work environment. Participate in ongoing training to enhance technical skills and knowledge. Education, Training...  ...software systems. ~ Class A or B Commercial Drivers License (CDL) preferred. ~ ASE certifications beneficial. ~3+ years of...