Job Description

Mission

The Service Assistant is the operational heartbeat of the project team—driving clarity, coordination, and execution from startup to closeout. In the ever-evolving landscape of Service and Special Projects, this role doesn’t rely on rigid processes, but instead thrives on resourcefulness, adaptability, and a sharp systems mindset. With calm precision, the Service Assistant bridges shifting priorities and moving parts, fostering strong communication and alignment across cross-functional teams. They proactively build structure, support seamless handoffs, and strengthen partnerships along the way. The Service Assistant is a steady presence in uncertainty, a champion of solutions, and a respectful challenger of the status quo—always grounded in a spirit of collaboration.

Key Responsibilities

• Billing and collections on all projects per project requirements
• Accurate and timely processing of time records
• Assist Project Team with processing project documentation including accurate data entry and filing
• Provides excellent customer service to subcontractors, vendors, customers, and employees
• Ensure accurate and complete Job and Work Order set up

Competencies

Productivity: Meets required deadlines, works systematically, efficiently, and manages time well.

Sense of Urgency : Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines.

Personal Organization: Keeps tools, materials and information organized and accessible, maintains clean/functional workspace.

Takes Initiative: Think and act ahead, perform assigned duties and rhythms without being told, find out what you need to know, keep going when things get tough, practice self-development, looks for improvements continuously.

Listening Skills: Actively listens, asks clarifying questions, takes notes, stays open to other viewpoints, manages distractions and interruptions.

Job Knowledge & Quality: Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current. Is attentive to detail and accuracy, is committed to excellence, makes sure work is done right.

Additional Job Duties:

• Process mission critical documentation such as job logs, billings, invoicing, pricing requests, and material price requests.
• Coordination of job start, and close including maintaining job files on company network, in Spectrum, Monday, in Procore, forms/logs, etc.
• Develops and/or downloads reports, construction documents and proposals as requested (daily project reports, job hazard analysis, earned hour reports, etc.)
• Assist management with all functions of daily operations, including screening calls, preparation of change orders, maintaining calendars and scheduling meetings.
• Collect and file project documentation, SIPs, Certified Payroll from subs, etc.
• Coordinate and assist with field personnel new hire paperwork, and timecard approvals.
• Assist project team in the collection of accounts receivables, reporting on progress monthly.
• Work collaboratively and coordinate with peers to deliver effective office operations.
• Maintain master payroll schedule and provide final approval for weekly payroll
• The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position’s role within the business unit.

Requirements

• High school diploma. Some college preferred.
• Prior experience in an office support role, preferably accounting (1-3 years)
• Intermediate MS Excel & Outlook skills
• Construction industry experience highly desired

Pay range: Pay Range: $27.00-$29.00/hr . Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered.

*A-C Electric Company is an Equal Opportunity Employer; women, veterans, and minorities are encouraged to apply.

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